Keep talent local – otherwise known as I’m scared of challenge
- Fact: It’s efficient to outsource
- Fact: AAA companies utilize talent from India, China, and everywhere else people with skills exist
- Fact: Outsourcing has substantially improved profit margins
It’s not going away, but you know what else isn’t going away? “Keep talent local” otherwise known as “I’m scared of challenge”.
Okay, you’ve got a point. Work takes up a long time, as does training to achieve more, raise in the ranks, or simply retain average skills at your job. It’s far easier to go down to the pub and drink the weekend away. Particularly when everyone else is doing it. Just bare in mind:
Life isn’t meant to be easy
Or maybe I didn’t get the life manual. Anyway, these ‘outsourced’ places like India are belittled and frowned upon. Shoddy work, some say. Terrible to speak to, say others. These people who fight tooth and nail to get a respected call centre job, and aim to handle your xbox complaints – they’re mistrusted, and disliked, as though we all like having our xbox break if we can talk to another Aussie.
Lets look at the alternative, shall we? Here’s a comparison I unceremoniously nicked from Swivel.com Source The Times (22 Dec 2007)
| country | average call centre wage |
| UK | 24500 |
| France | 18400 |
| South Africa | 10500 |
| Poland | 5700 |
| Kenya | 4000 |
| Brazil | 3100 |
| India | 2300 |
Hell, I know I’d choose if I paid the bills. Our solution, as people in higher wage countries is to add value through higher level thinking, planning and communication. People who aren’t willing to do this are going to be out of work real soon.
no. but I want local
